CallQ

Privacy Policy

Last updated: October 11, 2026

At CallQ, accessible from callq.com (or our hosted application), one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by CallQ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Account Information: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
  • WhatsApp Data: As a WhatsApp Cloud API platform, we process messages, broadcast lists, and AI flow configurations on your behalf. We strictly adhere to WhatsApp Business terms and do not sell or exploit this data.
  • Log Files: CallQ follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our platform.
  • Improve, personalize, and expand our services.
  • Process your WhatsApp API broadcasts and custom AI flows efficiently.
  • Understand and analyze how you use our platform.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the platform.
  • Find and prevent fraud.

3. WhatsApp API Usage & Data Processing

CallQ acts as a processor of data when interacting with the WhatsApp Cloud API. We do not read, use, or sell your end-users' messages for marketing purposes. Your conversations, broadcast lists, and contact data are securely stored and encrypted where applicable, ensuring compliance with international data privacy laws (such as GDPR) and Meta's official WhatsApp Business terms.

4. Cookies and Web Beacons

Like any other website, CallQ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Third-Party Privacy Policies

CallQ's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

We integrate directly with Meta (Facebook/WhatsApp). Please refer to Meta's Privacy Policy to understand how data is managed on their end when utilizing the WhatsApp Cloud API.

6. Security of Your Information

We take the security of your data seriously. We implement industry-standard security measures, including SSL encryption, secure server architecture, and strict access controls to protect your data against unauthorized access, alteration, disclosure, or destruction.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].